CSG Maintenance – Home Repair Maintenance Services
Effective Date: 17th April 2026
- Introduction
These Terms & Conditions govern the relationship between CSG Maintenance (“the Company”, “we”, “us”) and any member (“you”, “the Member”) who subscribes to our home repair maintenance plans.
Important: CSG Maintenance is a home repair maintenance company, not an insurance company. We provide repair services for a fixed monthly fee. We do not offer insurance products or financial guarantees.
- Eligibility
To become a member, you must:
- Be the homeowner or have written permission from the homeowner.
- Reside within our service area (currently Greater Accra Region).
- Have no known pre-existing faults with your plumbing, electrical, or AC systems.
- Membership Plans
We offer two plan types for each service:
| Plan | Annual Service Request Limit |
| Basic | 2 service requests per 12-month period |
| Premium | Unlimited service requests (fair usage applies) |
Services available:
- Plumbing & Drains
- Home Electrical
- Air Conditioning (split-type units only)
- What Is Included
Please refer to our Included Services page for a full list. In summary:
| Service | Included |
| Plumbing | Burst pipes, leaks, blocked drains, faulty taps, toilet cisterns, accidental damage |
| Electrical | Wiring, fuse box, switches, sockets, light fittings, ceiling fans, accidental damage |
| AC | Split units, compressors, gas recharge, electrical components, 2 annual services per unit |
- What Is Not Included
General exclusions apply to all plans:
- Pre-existing faults (known before your plan started)
- Accidental damage caused by you or your family
- Faults arising from poor design, incorrect installation, or neglect
- Third-party damage (e.g., from builders or other tradespeople)
- Normal wear and tear (at our discretion)
- Acts of God (floods, earthquakes, lightning strikes, etc.)
Service-specific exclusions are detailed on our Included Services page.
- Pricing & Payment
- Your monthly fee is determined by your home size (bedrooms), selected plan, number of AC units, and plan type (Basic or Premium).
- Fees are fixed for the duration of your 12-month membership.
- Payments are due on your selected billing date each month.
- If payment is not received within 7 days of the due date, your membership will be suspended.
- If payment is not received within 30 days, your membership will be terminated.
- Waiting Period
- Your membership benefits begin 14 days after your first payment is received.
- Any service requests made during the waiting period will be chargeable at standard rates and are not included in your plan.
- How to Request a Service
- Call our customer service line or use the WhatsApp number provided.
- Provide your name, address, and a description of the problem.
- We will dispatch an engineer within the stated response time (see Section 9).
- Response Times
| Urgency | Example | Response Time |
| Emergency | Burst pipe, no power, AC failure in heatwave | Within 4 hours |
| Standard | Leaking tap, faulty socket, AC not cooling well | Within 24 hours |
| Non-urgent | Scheduled AC service | Within 3 days |
Response times are targets, not guarantees. Delays may occur due to traffic, weather, or high demand.
- Engineer Access
- You must provide safe access to your property for our engineers.
- If you cancel a scheduled visit with less than 2 hours’ notice, that service request may still count toward your annual limit (for Basic plan members).
- Fair Usage Policy (Premium Plan)
While our Premium Plan offers unlimited service requests, we reserve the right to:
- Investigate excessive requests (more than 2 per month regularly)
- Apply a reasonable usage cap (e.g., 10 service requests per year for AC) if abuse is suspected
- Terminate the membership of any member found to be abusing the system
- Cancellation & Refunds
| Situation | Refund Policy |
| You cancel within first 14 days (cooling-off period) | Full refund of first month’s fee |
| You cancel after 14 days but before 12 months | No refund; membership continues until end of 12 months |
| We terminate your membership for breach of terms | No refund |
| We are unable to provide service (e.g., leaving your area) | Pro-rata refund for remaining months |
To cancel: Send written notice to registration@dwelleasyghana.com
- Limitation of Liability
- Our maximum liability to you in any 12-month period is the total amount of membership fees you have paid to us in that period.
- We are not liable for indirect losses (e.g., damage to property caused by a leak we were not called to fix).
- We are not liable for delays or failures caused by circumstances beyond our control (force majeure).
- Renewal
- Your membership automatically renews for another 12 months unless you give 30 days’ written notice before the renewal date.
- We will notify you of any price changes at least 60 days before renewal.
- Dispute Resolution
If you have a complaint:
- Contact our customer service team (we will respond within 5 business days).
- If unresolved, escalate to the Operations Manager.
- If still unresolved, either party may refer the matter to arbitration in Accra under Ghanaian law.
- Governing Law
These Terms are governed by the laws of the Republic of Ghana.
- Contact Us
CSG Maintenance
- Email: info@dwelleasyghana.com
- Phone/WhatsApp: [Insert Number]
- Website: www.dwelleasyghana.com
- Office: Riverdale, 2RS18. Devtraco Court. Community 25. Tema
By signing up for CSG Maintenance services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.